About us

Sanctuary Scotland is one of the country’s leading housing associations with more than 8,000 homes.

Our quality affordable housing includes general rented and sheltered accommodation. Over half of our homes are in Cumbernauld, Renfrewshire and Glasgow, where our headquarters is based. We also have homes in Dundee, Aberdeen and Aberdeenshire, as far north as Portsoy.

By working with others we have created communities where people are proud to live. As a not-for-profit organisation any surpluses are invested in our services, homes and neighbourhoods. We encourage tenants to challenge our performance and suggest how we can do better.

A registered Scottish charity, Sanctuary Scotland was established in 1996 and is a member of Sanctuary Group, one of the UK’s leading providers of housing, care and commercial services.

Maintaining your home

A Sanctuary Maintenance employee smiling as he fixes a kitchen cabinet

We carry out repairs ourselves wherever possible, because residents have told us they prefer it and it ensures a quality job.

You can report a repair at any time, day or night, on any day of the year. Our Customer Service Centre will log the issue and arrange for maintenance staff to visit you and make the repair.

With multi-skilled operatives across a range of building trades, we aim to fix the issue first time.

Anyone visiting your home on our behalf will carry photographic identification. If someone cannot prove who they are:

  • Do not allow them to enter your home
  • Alert our Customer Service Centre on 0800 131 3348

If you fail to keep an appointment you may be charged for the cost of the visit.

Maintaining your neighbourhood

A man cutting the lawn within a Sanctuary Scotland neighbourhood

Our grounds maintenance staff deliver a variety of services including communal grass cutting.

We also provide an estates cleaning service. Our teams work hard to keep your area looking its best.

Sanctuary’s mission is to remain a market leader in the provision of high quality housing, nursing and residential care, and community services. We strive to secure continued excellence in customer satisfaction, value for money and sustainable growth, and these priorities form part of every decision that we make and help us to deliver quality homes and services to our customers.

To ensure our mission is supported by our procurement, a Sanctuary Group Procurement Strategy (PDF 169KB) has been developed and published.

It details how we will continue to deliver exceptional value for money, how we work with our suppliers and our responsibilities with regards to contract management.

As a registered provider, we work in line with EU procurement directives to advertise and award tenders