Aids and adaptations

Our aids and adaptations service can adapt your home to make everyday tasks easier.

We provide equipment from handrails to specialist items designed for people with specific disabilities. We also give advice and support to residents needing major adaptations, such as a stair lift or level-access shower. For major adaptations you need to be assessed by an Occupational Therapist or acquire the professional opinion of another agency. This can be arranged by contacting your local council’s social work department or your GP.

Aids and adaptations are available to all residents living in Sanctuary’s rented properties who:

  • have a long-term condition
  • struggle with everyday activities
  • are restricted by their environment

Approved works are carried out by our own tradesmen or a contractor.

A member of staff will discuss your request with you and tell you how long it will take. We aim to complete small changes within 28 days. Big changes, like the installation of a level-access shower, may take longer.

For more information please phone our Customer Service Centre on 0800 131 3348 or ask your housing officer.