Paying your rent and service charges

It is very important to pay your rent on time and in line with your tenancy or lease agreement.

We offer a variety of ways for you to pay your rent, please see below:

Your Allpay payment card can be used to pay rent by any means at Post Offices and PayPoint outlets.

To find your nearest outlet, visit the Allpay website (this link will open in a new window).

Alternatively:

  • Phone Allpay’s 24-hour automated service on 0844 557 8321
  • Visit the Allpay website and pay online or using the Allpay payment app

If you lose your Allpay card, please phone our Customer Service Centre on 0800 131 3348 and ask us to order you a replacement.

You can pay your rent using a Debit or Credit Card by phoning 0800 131 3348.

When paying by Direct Debit your payments are spread equally throughout the year on a monthly basis. You can set your monthly Direct Debit payment on a date to suit you, between the 1st to the 28th of the month.

We also accept weekly Direct Debit payments which will be collected each Monday. If your rent changes, we can adjust the Direct Debit for you.

To set up a Direct Debit, please phone 0800 131 3348.

If you pay by Standing Order your payments are spread equally throughout the year on a monthly basis. You can also set up a weekly standing order if your bank or building society allows it.

If your rent changes it is your responsibility to instruct your bank to alter the payments.

To set up a Standing Order, please phone 0800 131 3348.

To pay by post, simply send a cheque or postal order to:

Sanctuary Scotland, Hindle House, Trinity Way, Adderbury, Banbury, Oxfordshire, OX17 3DZ.

Please make cheques payable to Sanctuary Scotland Housing Association and make sure you write your name, address and pay reference number on the back of the cheque.

Universal Credit recipients should arrange for us to receive regular payments from you.

If your Housing Benefit or Universal Credit payment does not cover your rent you will have to pay the remainder using one of the methods listed above.

Your rent is reviewed once a year and will usually change on 1 July.

You get at least 28 days notice in writing before a change takes effect.

A Sanctuary Maintenance employee cleaning a communal corridor

You may need to pay a service charge if we manage communal areas on your behalf. This can include cutting your grass, cleaning your windows and maintaining door entry systems and lifts. Details of the charges that apply to your home are listed in your tenancy agreement. We send a reminder of your service charges to you each year, including details of any changes.

A housing officer on the phone and using his office computer

If you struggle to pay your rent, see financial support.