Paying your rent and service charges

It is very important to pay your rent on time. If you do not pay your rent, you may lose your home.

The quickest way to pay is over the phone using your debit or credit card. Simply phone your local office and tell us how much you want to pay.

Alternatively:

  • Phone our card provider Allpay's 24-hour automated service on 0844 557 8321
  • Visit www.allpay.net and pay online or using the Allpay payment app (link opens in a new window)

If you lose your Allpay card, your local office can order a replacement.

There are many other ways you can pay.

Direct Debit payments are spread equally throughout the year, usually on a monthly basis. You can pay on a date to suit you, between the 1st and 28th of the month.

We also accept weekly Direct Debit payments, collected each Monday.

If your rent changes, we can adjust the Direct Debit for you.

To set up a Direct Debit, please phone your local office.

Standing Order payments are usually monthly and spread equally throughout the year. These can, however, be weekly or fortnightly payments if your bank or building society allows it.

If your rent changes you must tell your bank to alter the payments.

To set up a Standing Order, please phone your local office for a form.

To pay by post, simply send a cheque or postal order to your local office.

Make the cheque payable to ‘Sanctuary Scotland’ and put your name and address on the back.

Cash payments can be made at your local office. Never post money to us or put cash through our letter box.

Your Allpay payment card can be used to pay rent by any means at Post Offices and PayPoint outlets.

To find your nearest outlet, visit www.allpayments.net (link opens in a new window)

Universal Credit recipients should arrange for us to receive regular payments from you.

If your Housing Benefit or Universal Credit payment does not cover your rent you will have to pay the remainder using one of the methods listed above.

Your rent is reviewed once a year and will usually change on 1 July.

You get at least 28 days notice in writing before a change takes effect.

A Sanctuary Maintenance employee cleaning a communal corridor

You may need to pay a service charge if we manage communal areas on your behalf. This can include cutting your grass, cleaning your windows and maintaining door entry systems and lifts. Details of the charges that apply to your home are listed in your tenancy agreement. We send a reminder of your service charges to you each year, including details of any changes.

A housing officer on the phone and using his office computer

If you struggle to pay your rent, see financial support.