Report a Repair
ONLY use this form if the repair is not an emergency.
If there is a serious threat to health and safety, such as a gas leak or dangerous electrical fault, phone 0800 131 3348 or 0300 123 3511 immediately.
When you report a repair you can help us identify the fault by referring to our 'What's the problem?' page (opens in new window). We may be able to fix the issue faster if you tell us the following about your repair in the form below:
- The section (e.g. ‘Baths’)
- The fault number and description (e.g. ‘5 – tap is broken’)
Note: Questions marked by * are mandatory