Report a Repair

ONLY use this form if the repair is not an emergency.

If there is a serious threat to health and safety, such as a gas leak or dangerous electrical fault, phone 0800 131 3348 or 0300 123 3511 immediately.

When you report a repair you can help us identify the fault by referring to our 'What's the problem?' page (opens in new window). We may be able to fix the issue faster if you tell us the following about your repair in the form below:

  • The section (e.g. ‘Baths’)
  • The fault number and description (e.g. ‘5 – tap is broken’)

Note: Questions marked by * are mandatory

Please tick all boxes that apply

So we can arrange a convenient time to carry out the repairs you have requested, please indicate when you are normally at home – a tick means you are available.

**We will do everything we can to carry out repairs at a time suitable to you, but this may not be possible. As per your tenancy agreement, please be prepared to make yourself available to give us reasonable access to your home to carry out repair(s).**