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  4. What's the problem?

What's the problem?

The diagrams found below help pinpoint faults and speed up the repairs process.

When you report a repair it helps if you can tell us:

  • The section (e.g. ‘Baths’)
  • The fault number and description (e.g. ‘5 – tap is broken’)

Basins and sinks


Basins (PDF 59KB)

Diagrams of basins including taps, plug and pipes


Sinks (PDF 54KB)

Diagram of a sink including taps, plug and pipes

Baths and showers


Baths (PDF 109KB)

Diagram of a bath including taps, plugs, broken panels and pipes


Showers (PDF 100KB)

Diagram of shower including spray head, screen and shower switch

Doors

Front and back doors (PDF 80KB)

Diagram of front and back doors including frames and weatherboard


Inside doors (PDF 32KB)

Diagram of inside doors including frame or door not opening


Meter cupboards and bin or bike stores (PDF 41KB)

Diagram of a meter cupboard and bin or bike stores

Drainage

Drainage (PDF 105KB)

Diagram of drainage including manhole covers, drains and gully

Electrics

Aerials (PDF 71KB)

Diagram of aerial including no TV reception and broken socket


Lighting (PDF 40KB)

Diagram of lighting including light bulb, switch and fittings.


Power (PDF 80KB)

Diagram of power including extractor fan, socket and cooker switch.

 

Floors, walls and ceilings

Floor, wall and ceiling (PDF 105KB)

Diagram of Floor, walls and ceiling including floorboards, plaster and skirting.


Tiling (PDF 93KB)

Diagram of tiling including wall tiles, fireplace tiles and vinyl flooring

Garages

Garages (PDF 50KB)

Diagram of a garage including timber doors and metal doors

Gutters and downpipes

Gutters and downpipes (PDF 45KB)

Diagram of gutter and downpipe including blocked gutters and downpipes

Heating

Electric heating (PDF 69KB)

Diagram of electric heating including storage heaters, electric fires and radiant heaters


Gas heating (PDF 80KB)

Diagram of gas heating including boiler, radiator and gas fires


Solid fuel and oil-fired heating (PDF 91KB)

Diagram of solid-fuel and oil-fired heating including Boiler, radiator and fires.


Hot water (PDF 115KB)

Diagram of hot water including immersion heating and boiler


Programmes, thermostats and timers (PDF 197KB)

Diagram of programmers, thermostats and timers including programmer, time clock and thermostats

Kitchen units

Kitchen units (PDF 95KB)

Diagram of kitchen units including cupboards, drawers and worktop

Fittings

Fittings (PDF 128KB)

Diagram of fittings including door chains, letter box and door closer

Locks and latches

Locks and latches (PDF 161KB)

Diagram of locks and latches including mortice lock and front door locks

Outside the property

Clothes driers and bollards (PDF 51KB)

Diagram of clothes drier and bollard including line post, bollard and washing line


Gates and fencing (PDF 74KB)

Diagram of gates and fencing including metal gates, timber gates and fencing posts


Walls, paving and steps (PDF 103KB)

Diagram of walls, paving and steps including outside paving, hanging tiles and exterior bricks


Roofing (PDF 118KB)

Diagram of roofing including tiles, slates and chimney

Stairs

Stairs (PDF 35KB)

Diagram of Stairs including handrail, steps and bannister

Toilets

Toilets (PDF 74KB)

Diagram of toilets including the seat, cistern and handle

Water services

Water services (PDF 396KB)

Diagram of water services including valves, water tanks and pipes

Windows

Glazing and vents (PDF 112KB)

Diagram of window glazing and vents including glass, frames and vents


Metal and aluminium windows (PDF 40KB)

Diagram of metal and aluminium windows including metal frames and sash


PVCu windows (PDF 104KB)

Diagram of PVCu windows including frame, sash and handle


Timber windows (PDF 75KB)

Diagram of timber windows including sash, frames and leaks

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Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we have made some changes to how we provide services to our customers. More information about our response can be found on our dedicated webpage and via our social media channels.

Read our notice