This report sets out how we performed against the Scottish Social Housing Charter during 2022/23. We hope you find this information useful.
Our number one priority is to put our customers first and deliver a quality service.
Please read on to learn more about Sanctuary Scotland’s performance last year, and the work we’re doing to make our services better.
If you have any comments or suggestions, please let us know by emailing communications@sanctuary.co.uk.
Pat Cahill
Director
Explore the report
Your Home
We recognise that this has been a challenging year for our services. Despite this, you will see there were a number of significant achievements and there are more improvements for the year ahead.
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Your Services
Our teams have been hard at work supporting and engaging with residents across the country. We have made a difference in dozens of communities, adding value beyond what people might expect from their landlord.
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Your Community
Working at Sanctuary involves so much more than providing people with a safe and secure place to live. We strive to create neighbourhoods with a sense of community, one you are happy to call ‘home’.
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Your Voice
We want you, our residents, to know that Sanctuary cares, because there can be no doubt – we do absolutely care about you. This is reflected in the great work our teams do every day. Engagement is at the heart of what we do.
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2002/23 Performance figures
Each year we provide information to the Scottish Housing Regulator on a range of performance information. Our performance on some of the key indicators is summarised in this section.
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