We want our residents to know that Sanctuary cares through the great work our team does every day.
Working closely with you
Local Engagement
We know our residents want to talk to their local Sanctuary team about local issues.
Strategic Engagement
We want to strengthen the influence of the residents on significant decisions.
Customer Experience
We know residents want a better experience when raising day-to-day issues.
We want to show that we are accountable and to engage with our customers effectively. The first strategic objective of our Corporate Strategy is ‘Putting our Customers First.’ Our Resident Engagement Strategy for 2022-25: ‘Shaping our Future’ sets out this aim through strengthening local engagement, strengthening strategic engagement, and listening to every voice to improve the customer experience.
We made a clear commitment to increase the influence of our customers on strategic issues. One way we’re making this happen is through the engaged residents who make up our new Resident Advisory Panel (RAP). More than 500 customers applied to join the panel, enabling us to select a dozen diverse and knowledgeable residents with a range of lived experiences.
Our RAP works closely with our Group Board, Group Housing Board, and senior team. These residents share their views to make sure our customers’ voice is central to our decision-making. The panel is supported by our Communities of Interest, groups of residents we bring together to focus on a topic from a customer’s perspective.
Resident-led estate inspections
We want every customer to live in a well-managed and well-maintained home, in an environment that’s attractive, safe and secure. We routinely carry out estate inspections, where Housing Officers, other Sanctuary teams and local residents do a walking tour of the neighbourhood. If you would like to request an estate inspection where you live, please let us know.
Explore the report
Your Home
We recognise that this has been a challenging year for our services. Despite this, you will see there were a number of significant achievements and there are more improvements for the year ahead.
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Your Services
Our teams have been hard at work supporting and engaging with residents across the country. We have made a difference in dozens of communities, adding value beyond what people might expect from their landlord.
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Your Community
Working at Sanctuary involves so much more than providing people with a safe and secure place to live. We strive to create neighbourhoods with a sense of community, one you are happy to call ‘home’.
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2021/22 Performance figures
Each year we provide information to the Scottish Housing Regulator on a range of performance information. Our performance on some of the key indicators is summarised in this section.
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