How can we help?
You can contact us about most things quickly and easily online. Our webforms gather all the information we need to get your enquiry to the right person to help.
Need to talk to us?
Our Customer Service Centre is open 24 hours a day, seven days a week, including public holidays for emergency repairs. For housing enquiries we are open Monday to Friday, 8am to 5.30pm.
Customer enquiries
If you are a customer and have a general enquiry, please:
- Use our online enquiry form for any non-urgent housing enquiries
- Telephone: 0800 131 3348
- Social media
- Text facility for those who are deaf or hard of hearing: 07800 006781
- Connect to a British Sign Language interpreter
Anything else?
England: Sanctuary House Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ
Scotland: Sanctuary Scotland 7 Freeland Drive, Glasgow, G53 6PG
Telephone: 01905 334000
For media enquiries, please contact the Press Office.
Alternative formats
We have a text facility if you are deaf or hard of hearing: 07800 006781 or we can connect you to a British Sign Language interpreter.
More information about our translation services can be found on our Don’t speak English? Don’t worry news article.