Get in touch

Report a repair

To report an emergency, please phone our 24-hour Customer Service Centre on 0800 131 3348 or 0300 123 3511.

An emergency repair includes no water, total power failure, burst internal pipes or securing the lock on a main door.

If you have a gas leak you should also phone the National Gas Emergency Service on 0800 111 999.

The easiest way to report a non-emergency repair is to complete our report a repair form.

You can also report a repair by:

Whenever you contact us, please tell us:

  • Your name, address, postcode, contact phone number and email address
  • Details of the repair or fault
  • If you are hard of hearing or need time to get to your door

Housing matters

To discuss a housing matter please phone 0800 131 3348.

Regular surveys and consultations tell us what you think about our services.

This lets us know what we’re doing well and what might need attention.

Feed back to us at any time by:

A Sanctuary Scotland employee on the phone

We deal with complaints quickly and learn from them to improve our service to you.

You can complain:

If they have your signed permission, a friend or relative can complain to us on your behalf.

The channels above can also be used to tell us what we are doing well.

For information on how we deal with complaints, read more about our complaints process (PDF 61KB).

Members of the media can contact our communications manager Kevin Turner on 07983 612734 or at

Alternatively, you can contact our UK public relations team on 01905 334596 or at