Get in touch

Housing matters

To discuss a housing matter please phone 0800 131 3348.

Resident feedback

Regular surveys and consultations tell us what you think about our services.

This lets us know what we’re doing well and what might need attention.

Feed back to us at any time by:

If you wish to make a complaint

A Sanctuary Scotland employee on the phone

We deal with complaints quickly and learn from them to improve our service to you.

You can complain:

If they have your signed permission, a friend or relative can complain to us on your behalf.

The channels above can also be used to tell us what we are doing well.

For information on how we deal with complaints, read more about our complaints process (PDF 66KB).

Keep up to date

To help protect you and others we’ve reduced the number of updates we post out to our residents. Please complete our online form if you'd like information about our housing services to be sent via e-mail.

Media enquiries

Members of the media can contact our UK public relations team at