National support and Information Helplines
Below are various national or online organisations that may be able to provide support with a range of issues such as general advice, health and wellbeing. To find details of local organisations that can offer support, please refer to our community map.
Whilst Sanctuary are aware of these charities and groups, we are not endorsing their services. We will keep this list updated at regular intervals, and if you have links with an organisation you feel we should add to the list please email us.
National Society for the Prevention of Cruelty to Children (NSPCC):
A free, confidential service for anyone concerned about children at risk, including children themselves. The service offers counselling, information and advice.
Helpline: 0808 800 5000
A counselling service for children and young people
Telephone: 0800 1111 (from 7.30am – 3.30am every day)
Mental health support specifically aimed at young people. For urgent help,
text YM to 85258
Telephone: 0808 802 5544 – free number. (Monday-Friday 9.30am-4pm)
Helps children, young people and their families over the long term to overcome the most severe problems like abuse, homelessness and poverty. Use the website to find an office near to you.
A national charity providing help and support to anyone caring for children, for families living together as well as apart. It runs a free phone helpline and has a community of parents supporting each other through forums and blogs.
Helpline: 0808 800 2222
Confidential support 24 hours a day for people who are experiencing distress or despair.
UK and Northern Ireland helpline: 116123 free number
Provide advice and support to empower anyone experiencing a mental health problem.
0300 123 3393 or text 86463
Working for a better life for everyone affected by mental illness and has a good quality of life.
Telephone: 0300 5000 927
C.A.L.M (Campaign Against Living Miserably)
Aimed specifically at men. Tackling suicide.
Outside London: 0800 58 58 58 (5pm-midnight every day)
Inside London: 0808 802 5858 (5pm-midnight every day)
A free, confidential, phone service for anyone in Scotland over the age of 16 experiencing low mood, depression or anxiety.
Helpline: 0800 83 85 87
Provide advice, help enable independence & combat loneliness.
Telephone: 0800 678 1602 (8am-7pm)
Support for those living with, or caring for those with dementia.
Telephone: 0333 150 3456
Action on Elder Abuse (AEA):
A nationwide charity working to protect and prevent the abuse of vulnerable older adults. It also provides support within Ireland.
UK helpline: 0345 241 0954
Visit the Caring Together website to find out more.
Domestic Abuse Helpline:
0808 2000 247 free number
Scottish Domestic Abuse Helpline
Freephone: 0800 027 1234
Rights of Women:
Offers an advice line with free legal advice for women by women and a sexual violence helpline. Rights of Women is a voluntary organisation committed to informing, educating and empowering women about their legal rights.
Legal helpline: 020 7251 6577
Sexual violence helpline: 020 7251 8887
Shakti Women’s Aid:
Helps BAME women, children, and young people experiencing, or who have experienced, domestic abuse from a partner, ex-partner, and/or other members of the household.
Telephone: 0131 475 2399
Hemat Gryffe Women's Aid:
Provide specialist support to women from the Asian, Black and Minority ethnic community who experience domestic abuse influenced by culture and tradition. (Scotland)
Telephone: 0141 353 0859
Provides Hate Crime, Domestic Abuse and Sexual Violence support services to LGBT+ victims/survivors
Telephone: 0800 999 5428
Men’s Advice Line:
A confidential helpline offering support, information and practical advice to men experiencing domestic violence.
Telephone: 0808 801 0327(Freephone)
Energy Supply information during the Covid-19 pandemic
The links below will summarise what the government and individual gas and electricity suppliers are doing to manage energy supplies and protect customers.